One of the aims of Citizens Advice Jersey is to exercise a responsible influence on the development of social policies and services. The evidence we gain by helping people to resolve individual problems is used to tell policy makers and service providers about the impact of policies and advocate change.


Campaigning and Research Issues 2020


Highlight cases where Legal Aid applicants have been awarded a Legal Aid Certificate under the present Legal Aid scheme but would not be eligible under the proposed new scheme.



Monitor non- employment enquiries received in respect of Discrimination issues for the specific characteristic of disability. (Disability characteristic expected to be added to the Discrimination law in September 2018)



Highlight Lodgers issues not protected by Residential Tenancy Law & Control of Housing and Work Law.


Monitor banking access for those who are not eligible due to poor credit rating /fraud offences.


Monitor access to the internet. Highlight cases of massive charges incurred or obstacles to having access. (e.g internet coverage or poverty)


If you are interested in commenting on any of these issues, or would like to share your experience with us, we would welcome an e-mail addressed to the Research and Campaigns Co-ordinator, on This email address is being protected from spambots. You need JavaScript enabled to view it.