Citizens Advice Bureau Jersey

Our advice is available in the following ways:


A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Beaches ( 11.15.6 )
Commercial Leases ( 11.8.4 )
Conservation Groups ( 11.15.4 )
Conservation of Wildlife ( 11.8.52.L5 )
Control of High Hedges (including Cupressus Leylandii) ( 11.8.52.L8 )
Department for Infrastructure (formally Transport and Technical Services) ( 11.15.1.L7 )
Environmental Protection (11.15.2 )
First Time Buyers/ Jersey Homebuy Scheme ( 11.1.33.L2 )
Hostels ( 11.1.1.L2 )
Housing repairs ( 11.8.18 )
Housing Standards ( 11.8.1.L6 )
Jersey Landlords Association ( 11.1.8.L7 )
Leases – General Information / Notice / Evictions ( 11.8.1.L1 )
Lodgers and Lodging Houses ( 11.8.10 )
Mortgages ( 11.1.30.L8 )
Parks and public areas ( 11.15.9 )
Pest Control - Moles, wasps, rats, mice and bird species ( 11.8.52.L4 )
Planning and Building Services ( 11.15.1.L2 )
Private sector accommodation via agencies ( 11.1.8.L2 )
Problems with trees and hedges ( 11.8.52.L3 )
Property - Moving Checklist (11.1.30.L9)
Refuse collection / Glass disposal / General information ( 11.15.8 )
Registered Lodging Houses List ( 11.1.8.L3 )
Rental Deposit - Getting a deposit back - Tenancies & Lodgers NOT protected under the Deposit Protection Scheme (Mydeposit Jersey) (11.8.1.L4)
Rental Deposit - Getting a deposit back - Tenancies protected under the deposit protection scheme introduced on the 2nd November 2015 ( 11.8.1.L3 )
Restraint on assets ( 11.12.12.L8 )
Tenants problems / Access by landlords ( 11.8.1.L2 )
The Affordable Housing Gateway (11.8.1.L8)
Tied accommodation ( 11.5.14 )
Use of water - Customary Law ( 11.8.52.L1 )



Extent: Jersey
Updated 14 May 2020

Words You May Need to Know


Outreach - when a service is provided out in the community and not only in an organisation's building eg going to visit someone where they are living; taking food or blankets to people sleeping outside

Spectrum  - scale or range

Re-settlement - when someone is starting a new way of life

Penal system - prison or detention

Affordable - when you have enough money to pay for something

Secure - safe

Accommodation - somewhere to live 

Referral - when your name is put forward for something by someone else eg a dr may refer you to a service

Potential - ie you may have the right qualifications or needs to be considered for something eg the service offered 


Anyone who considers that they are homeless, threatened with homelessness or have been homeless in the past is invited to complete a short survey organised by the Jersey Homelessness Forum -


The Shelter Trust

The Shelter's website is on the following link;

The Shelter Trust was formed to provide services for homeless people in Jersey. The trust is a charity offering shelter, support and a way forward for homeless people. At present they offer accommodation from four sites around St Helier and St Saviour. They also provide an outreach service, offering food, hot drinks and support for ‘rough sleepers’. The outreach service is provided in partnership with Jersey Homeless Outreach Group (JHOG). At the other end of the spectrum of homelessness, they also provide an aftercare and resettlement service for those of residents and clients who have moved on to independent living. An additional facility, the Drunk and Incapable Unit, provides a place of safety for up to four people as an alternative to the penal system.

Homeless Helpline: 730235

Contact John Hodge – Director - telephone: 608948

The Shelter Trust
P O Box 814,
St Helier

Strathmore Residential Unit for 16-25 year olds
80 St Marks Road
St Saviour
Tel 726892

Emergency Accommodation, Day Facilities, Outreach and Drunk & Incapable Unit
Aztec House
37 Kensington Place
St Helier
Telephone: 730235

Fax: 631206

Resettlement Team
19 Midvale Road
St Helier
Telephone: 739579

Fax: 879391


Evans House Residential Project

6-7 Springfield Terrace,

Trinity Road,

St Helier


Telephone:  484631



Jersey Association for Youth and Friendship

The Jersey Association for Youth and Friendship (JAYF) is a registered Charity (NPO0873). Since 1961 JAYF has been providing safe, affordable and secure accommodation to young people aged between 18 & 25 in Jersey, whom through no fault of their own have been denied a normal home life or are experiencing personal difficulties .  JAYF have a total of four hostels (Avalon, Bryan Skinner House, Jeune House and Lyndale).  Young people can self-refer to JAYF and referrals are accepted from all professional agencies, charities, community services, families and friends.   All potential residents should have 10 years residency in the Island.  For further information please contact Celia Jeune, Chairman for JAYF on 07797-716575.


Jeune House, Havre de Pas has 11 self-contained bedsits for girls only. Houseparent - Linda de Sousa.

3 First Tower Road,
St Helier
Tel: 618891

Five self-catering flatlets with shared toilet / wash / laundry facilities. Houseparents - Mrs C. Nunes


55 St Marks Road
St Helier
Tel: 734744 / 07829 722 475

Bedsit accommodation for five boys. Houseparents - Mrs C. Velosa

Bryan Skinner House
99 Halkett Place
St Helier
Tel: 789771

Five bedsitters for Young people aged from 21 to 25 years old. Houseparent on premises. Laundry / lounge. TV / video. Houseparent - Mrs Anna Atilano


Causeway Association Address:

Telephone: 615989

Causeway provide sheltered housing for women who have unplanned pregnancies. For more information see 10.4.12..


St Marks Adolescent Centre

Run by the Children's Service, the hostel is situated at 24 St Marks Road (telephone 725297) and provides accommodation for homeless young people in the sixteen to eighteen age group. It can accommodate nine young people who are assisted towards establishing themselves in the community.

Manager- Chas Baldwin



Thomas House

21 Kensington Place

St Helier


Offers support for young people aged 15 to 25 who are living independently.