Dental malpractice and complaints
Updated 19 July 2019
Words you may need to know
Categories - areas
Malpractice / inappropriate treatment - bad practice/ poor standard of work or treatment given when not necessary
Independent assessment - another dentist looks at the work and gives their opinion on the standard and quality of it
Negotiation - trying to reach agreement
Instalments - paying a bit at a time
Categories of complaints
Complaints about dentists fall into two categories:-
Complaints about malpractice or inappropriate treatment, see para 2
Complaints about charges, see para 6
Who to complain to:
If you are not happy with the treatment you have received by a Jersey dentist, you may make a complaint to:
· the dentist concerned
· the President of the Jersey Dental Association
The General Dental Council [GDC], 37 Wimpole Street, London. W1N 8DQ. To report a complaint, see https://dcs.gdc-uk.org/.
Tell your Dentist you are not happy
You should speak to speak to your dentist to make sure you have understood the treatment you have been given, and any problems that may have happened. You may be able to agree on the fee charged - see Charges para 6
If the result of poor treatment is so bad that you are thinking of legal action, it is important for you to get an independent assessment of the treatment. You could get this from:
· any other dentist
· a recognised specialist in the Island (Addresses from the President of the Jersey Dental Association)
Legal action can take a long time and may prove expensive. You should take the advice of your lawyer on whether to go ahead. The last thing you want is to pay more in legal fees than you get back, but if you were successful, you may be able to get compensation for unnecessary pain and suffering and your costs.
How much does a dentist charge?
Each Dentist is free to charge what they like.
Negotiation / time to pay
Complaints about the charge a dentist has made should be discussed first with the dentist, who may feel able to lower the charge, or take payment in instalments. You should really have discussed charges for large scale work before it is started.
Jersey Dental Association
If you are still unhappy with the charge made, and if treatment has been unsuccessful, you could contact the president of the Jersey Dental Association, who would look into the matter.
Dr Ciaran Milner LDS RCS
Central Dental Surgery
Tel: 766 383
Registration of Jersey dentists
All local dentists have to register with the General Dental Council and with the Royal Court.