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LOCAL INFORMATION

10.6
Complaints against Health and Social Services

Extent: Jersey
Updated 15 November 2019
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Words you may need to know

Complaint - telling someone about something you are unhappy or angry about

Investigation- collecting information about something that happened. Asking questions , looking at reports, checking care plans etc

Recommendations - suggestions to improve something

Compliment- say nice things about someone or something

Decision - something has been decided, the outcome

 

How to make a complaint-

You can give feedback by submitting a complaint, compliment, comment or suggestion by using an online form here -

https://www.gov.je/Government/Comments/Pages/index.aspx

You can also give feedback in person, by telephone on 444444, by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to Customer and Local Services, PO Box 55, La Motte Street, St Helier, JE4 8PE.